The FFIS Client Journey

Supporting Organisations Through the Fraud & Integrity Lifecycle

Fraud prevention is not a one-off project.

Organisations continually evolve, risks emerge and governance requirements change. Effective fraud risk management requires ongoing oversight, periodic review and continuous improvement.

The FFIS Client Journey has been developed to help organisations strengthen their fraud, misconduct and integrity arrangements through a structured lifecycle approach.

Identify → Assess → Strengthen → Monitor → Evolve

Identify

Understand Emerging Risks

The first step is identifying potential fraud, misconduct and integrity risks within the organisation.

This may involve:

• Understanding organisational vulnerabilities
• Reviewing emerging fraud trends
• Considering employee misconduct risks
• Assessing governance concerns
• Identifying areas requiring specialist review

Effective fraud risk management starts with visibility.

Assess

Evaluate Vulnerabilities and Controls

Once risks have been identified, organisations need to understand the effectiveness of existing controls and governance arrangements.

This phase may include:

• Fraud Health Checks
• Fraud Risk Assessments
• Governance Reviews
• Policy Reviews
• Thematic Risk Reviews

The objective is to understand where vulnerabilities exist and where opportunities for improvement may arise.

Strengthen

Improve Governance, Controls and Awareness

Following assessment activities, organisations can focus on strengthening their resilience.

Examples include:

• Enhancing policies and procedures
• Improving governance frameworks
• Increasing management oversight
• Delivering fraud awareness programmes
• Strengthening fraud reporting arrangements
• Developing fraud risk management frameworks

The goal is to create a stronger and more resilient control environment.

Monitor

Maintain Visibility Throughout the Year

Fraud prevention requires ongoing monitoring rather than periodic activity alone.

Monitoring activities may include:

• Periodic fraud risk discussions
• Advisory support
• Emerging threat updates
• Review of management actions
• Investigation guidance
• Governance support

This helps organisations remain proactive rather than reactive.

Evolve

Adapt As Risks Change

Organisations, technologies and fraud risks continually evolve.

The final stage of the client journey focuses on ensuring fraud prevention arrangements continue to develop over time.

This may involve:

• Reviewing emerging threats
• Updating fraud risk assessments
• Refreshing awareness programmes
• Strengthening governance arrangements
• Supporting strategic decision-making
• Continuous improvement initiatives

The Role of the FFIS Advisory Partnership

The FFIS Advisory Partnership sits across the entire client journey.

Rather than engaging specialist support only when an issue arises, organisations can access independent expertise throughout the fraud and integrity lifecycle.

This enables management and Boards to make informed decisions, respond confidently to emerging concerns and maintain effective oversight of fraud and misconduct risks.